Replacing an external contracting service with on-site expertise

The challenge our client faced

A crucial element of good manufacturing practice (GMP) is ensuring that all production and clean room areas are well maintained, fit for purpose, and meet strict standards of cleanliness. The issue our client had was that they were using an external contracting service to carry out aseptic cleaning of their manufacturing suites. Over time they began to experience serious quality compliance issues with this vendor, such as missed tasks and unresponsive service, which was resulting in downtime in those manufacturing suites.

Our solution to their problem

By switching to Eurofins PSS Insourcing Solutions®, our client had the support of a provider with GMP technical expertise. We quickly installed a core team of PSS employees trained in GMP regulatory compliance and ensured they were working in accordance with the client’s own quality system. PSS leadership was able to provide tracking and reporting of operational excellence, while on-site managers ensured clients were receiving the best possible service.

The results

The team PSS established on-site to support our client’s 7-day operations and provide high-quality aseptic cleaning ensured continuity of service and fully met their needs, priorities and expectations.

The keys to our success

At Eurofins PSS Insourcing Solutions, our key differentiator is our philosophy - of finding great people and taking great care of them, so they in turn will take great care of our clients. We foster a culture of positivity and provide comprehensive benefits, training, career development, rewards and recognition. We ensure better staff retention and consistency in standards for our clients by:

Establishing a measurable process for quality service
Having a formalised training plan for all employees
Working to understand the needs of our clients
Ensuring business needs are achieved and service expectations are surpassed through on-site leadership
Soliciting client feedback and conducting strategic business review meetings

Replacing an external contracting service with on-site expertise

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